Any student of social media has heard of the debates and the successes several companies have enjoyed by opening up their customer service department to respond to customer gripes via social media. And, they’ve heard of the failures. In the end, the verdict is coming down that yes, you should be having a customer service
There are many companies that track your brand, company and name through social media, but most of them are quite costly. However there’s one site that gives you a pretty good indication of how you’re doing, and it comes at my favorite price: free! It’s called socialmention.com SocialMention.com allows you to search on anything,a brand
It’s one of life’s greatest mysteries (well almost) “where should I put my blog?” Basically, there are three options (this assumes your blog is supporting your site, not a stand-alone blog, like this one:) In a subfolder (www.yoursite.com/blog) As a subdomain (blog.yoursite.com) On a separate site (www.somewhereelse.com) While there are advantages and disadvantages to each,
A recent survey (sponsored by Network Solutions, so presumably it’s not too biased) revealed that social media is rapidly becoming a powerful business-building tool for small businesses. This study revealed that: Just 18% of small businesses actively use social media to build their businesses Of those who do use it: 70% indicated that their social
The right to privacy really isn’t a right, especially online, and even more especially if you’re expecting it to be true on social networks. While we’ve known this, it has now been confirmed through a Freedom of Information Act request by the Electronic Frontier Foundation In response to that request, the Department of Justice has
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