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R.I.P. AT&T: How To Lose A Customer In One Easy Step
RANT ALERT: Astounding: I just got off the phone with AT&T who won’t let me do a change to my phone plan because (pay attention to this) “that number’s in the new edition of the phone book which just went to print 30 days ago. You can only make those types of changes between December […]
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Customer Service Through Social Media
Any student of social media has heard of the debates and the successes several companies have enjoyed by opening up their customer service department to respond to customer gripes via social media. And, they’ve heard of the failures. In the end, the verdict is coming down that yes, you should be having a customer service […]
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